Terms & conditions.

About us

The Rocker Feet Co. is a trading name of MURX 3D Ltd, a company registered in Scotland with company number SC890799. Registered office: 29 Castlehill Park, Inverness, IV2 5GJ.

You can contact us by email at sales@therockerfeetco.com.

Our products

• Every set is printed in house and made for the trainer models listed on its product page. Please check your trainer model before you order. If you're not sure, email us a photo and we'll tell you what fits.
• Because each part is 3D printed, small variations in surface finish, such as fine layer lines, are normal and are not a fault.
• Colours on screen can look slightly different from the real thing.
• Tennis balls are not included unless the product page says so.
• Trainer and brand names are used only to show compatibility. They are trademarks of their owners, and we are not affiliated with Wahoo, Zwift, Elite, Wattbike, JetBlack, Decathlon/Van Rysel or Peloton.

Ordering

When you place an order, you're making an offer to buy. A contract is formed when we email you to confirm your order.

We may cancel an order before it's dispatched if a product is unavailable, if there's an obvious error in the price or description, or if we can't deliver to your address. If that happens, we'll tell you and refund everything you've paid.

Prices and payment

• Prices are shown in pounds sterling. Delivery to UK addresses is free. Postage to other countries is shown at checkout.
• Payment is taken when you place your order.
• If we discover a pricing error after you've ordered, we'll contact you before dispatch. You can choose to pay the correct price or cancel for a full refund.

Discount codes and offers

• One discount code per order. Codes apply to rocker feet only unless we say otherwise.
• Our add-on saving is applied automatically at checkout and can't be combined with discount codes.
• Codes have no cash value and we may withdraw an offer at any time, but we'll honour orders already placed.

Black Friday price promise

We're not running a Black Friday sale. Instead, your price is protected.

• If you order from us between 12 November and 1 December 2026, and the list price of the same item drops before the end of 1 December 2026, we'll refund the difference.
• This covers our list prices on therockerfeetco.com, eBay, Etsy and TikTok Shop.
• To claim, email sales@therockerfeetco.com with your order number by 15 December 2026. We'll refund the difference to your original payment method within 5 working days of confirming the claim.
• The promise compares like for like: the same product, set and option at our list price. It doesn't cover creator discount codes, our add-on saving, gift cards, delivery charges, or discounts or vouchers funded by a marketplace (such as TikTok Shop or eBay promotions).
• One refund per item per order.

This promise is in addition to your legal rights and doesn't affect them.

Delivery

We deliver to the UK (including the Isle of Man and Channel Islands), the USA, Canada, Australia, New Zealand, Japan, Norway and Switzerland. UK orders go free by Royal Mail Tracked 48, and international orders go by Royal Mail International Tracked. Orders are dispatched within 3 working days, usually sooner. At peak times, such as launches and the run-up to Christmas, dispatch can take up to 5 working days. US delivery charges include all US import duties, so there is nothing more to pay on arrival. For other orders outside the UK, import taxes, duties and carrier fees may be charged on delivery. They are not included in our prices and are paid by you. Full details are on our delivery and returns page.

The products become your responsibility once they've been delivered to the address you gave us. If your order hasn't arrived within 10 working days of dispatch (20 working days for orders outside the UK), please email us and we'll sort it out.

Cancelling and returns

You can cancel your order for any reason within 14 days of receiving it. How to do this, who pays return postage and how refunds work are set out on our delivery and returns page.

Faulty items and your rights

Under the Consumer Rights Act 2015, our products must be as described, fit for purpose and of satisfactory quality. If something arrives faulty or damaged, email us with your order number and a photo and we'll repair, replace or refund it.

Our 12-month guarantee is in addition to these legal rights and doesn't affect them.

Using our products safely

• Fit each set only to the trainer it was made for, following our fitting guide.
• Use your trainer on a flat, stable floor, and check the feet and tennis balls are seated correctly before each ride.
• If you weigh over 120kg, please email us before ordering so we can make your set to suit.
• Stop using a part if it's cracked or damaged, and contact us.

Our liability

We're responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that wasn't foreseeable.

Our products are for domestic and private use. We're not responsible for any business losses, such as lost profit or business interruption.

We're not responsible for problems caused by fitting a set to a trainer it wasn't made for, by not following the fitting guide, or by modifying a product.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited under UK law, including your rights under the Consumer Rights Act 2015.

Your information

We use your personal information only as set out in our privacy policy.

Orders on eBay or Etsy

If you bought from us on eBay or Etsy, that platform's own terms and returns process also apply to your order.

Law and disputes

These terms are governed by the law of Scotland. If you live in Scotland, you can bring legal proceedings in the Scottish courts. If you live in England and Wales or Northern Ireland, you can bring proceedings in Scotland or in your local courts.

If you have a complaint, please email us first. We'll always try to put things right.

Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it.

Questions about an order? Email sales@therockerfeetco.com. A real person reads every email and will get back to you.