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Delivery & returns.

Last updated: 27 October 2026

Free UK delivery on every order, and a simple, fair returns policy. Here is how it works.

Delivery

UK delivery is free on every order. Every set is printed in house and dispatched within 3 working days, often sooner.

We send everything by Royal Mail Tracked 48, which usually arrives 2 to 3 working days after dispatch. You'll get your tracking details by email as soon as your order is on its way.

International delivery

Our own store also ships to Australia, New Zealand, Canada, Japan, Norway and Switzerland by Royal Mail International Tracked. Postage is shown at checkout, and orders usually arrive within 5 to 10 working days of dispatch, depending on where you are.

Import taxes, duties and carrier fees may be charged by your country when your order arrives. They aren't included in our prices or postage, and they're paid by you.

In Europe or the USA? Order through our Etsy shop or eBay shop, which both ship there.

Ordered the wrong model?

It happens. Email us as soon as you spot it, with your order number and the trainer you actually have.

• Not dispatched yet: we'll swap it for the right set. If the right set costs more, we'll send you a link to pay the difference. If it costs less, we'll refund the difference.
• Already dispatched: send it back unused, at your own cost. Once it arrives, we'll post the right set to you free, with any price difference handled the same way.

Changed your mind?

You can cancel your order for any reason within 14 days of receiving it. Tell us by email within those 14 days, then send the item back within a further 14 days. We'll refund the full price within 14 days of receiving it back.

• Return postage is paid by you, unless the item is faulty or we sent the wrong one.
• Please send it back unused and well packed. We may reduce a refund if an item has been damaged by handling beyond what's needed to check it.
• Email us before you send anything back and we'll give you the return address.

Faulty or damaged?

Every set is checked before it leaves us, but if something arrives damaged or develops a fault, email us with your order number and a photo. We'll replace it or refund you, and we'll cover the postage. This doesn't affect your statutory rights under UK consumer law.

Our 12-month guarantee

If any part cracks or breaks under normal use within 12 months of delivery, email us your order number and a photo and we'll send you a free replacement part.

It doesn't cover tennis balls, use on a trainer the set wasn't made for, drops or impact damage, modifications, or normal scuffs and wear. This guarantee is in addition to your statutory rights.

Bought on eBay or Etsy?

Orders placed on eBay or Etsy are covered by that platform's returns process. Start your return there, and message us through the platform if you need a hand.

Contact

For anything to do with an order, email sales@therockerfeetco.com. Please include your order number.